If you’re a cryptocurrency enthusiast, Trust Wallet is one of those wallets you probably have some of your cryptocurrencies stored due to its popularity within the crypto space. The digital wallet allows users to collect, store, buy and sell any cryptocurrencies and NFTs via its built-in DEX, or via decentralized applications. However, the fact that the wallet comes in handy for most crypto traders, there are a couple of issues about the wallet you should know and how to solve them.
In this article, I’ll be sharing with you every issue you may encounter while using the wallet and how to solve them. This will help you understand the wallet better and help you with solutions whenever you run into any of the mentioned issues.
Trust Wallet Showing Wrong Balance
When adding a token to your wallet, when you enter the smart contract address in the search bar, Trust Wallet automatically brings up the token so you can add it to your wallet. However, sometimes, Trust Wallet shows the wrong balance or price of some of your tokens. Sometimes, this may happen with multiple tokens in your wallet or just a particular token, however, this issue is quite peculiar to Trust Wallet which has made users lay complaints about it.
Trust Wallet shows a wrong balance due to the following reasons:
- Poor internet connection
- High volatility with the tokens
- Trust Wallet’s price database is being updated
- Wrong smart contract address added by you
Once you notice that the balance of a particular Token in your wallet is wrong, you can check if the problem is due to your network connection. If it’s not, proceed to enter the smart contract address of the token on the blockchain explorer to view your transaction history on the blockchain to check your balance. If you have the right contract address, you’ll see your balance in the transaction history on the blockchain explorer and if not, you’ll need to find the correct smart contract address of the token and add it to your wallet
If you’re experiencing price fluctuations with Trust Wallet’s real-time price of your tokens, you’ll need to check the price of the token on another exchange or a DAPP to be sure of the price of your token. You can go to PancakeSwap or any other website to verify the price of your token.
Why Is My Trust Wallet Not Working?
There are several reasons why your Trust Wallet may not be working. The following are the reasons and the solution to help you get your Trust Wallet working back.
Need To Restart Your Device
This is the most overlooked reason why your Trust Wallet is not working. Sometimes, the app may be hanging and not working because you need to restart your device.
To solve this, go on and restart your device. If this doesn’t work, go on to the next reason below.
Poor connection problems may be the reason why your Trust Wallet isn’t working. For your app to be working well, there needs to be a strong internet connection from a verified internet service provider.
You can verify your connection status by opening a browser and entering a website, say, Google. If the speed is slow, you’ll need to reset your internet connection to get a stronger connection signal. You may also need to switch on/off your mobile data or restart your WiFi.
You may also need to reconnect to a different WiFi hotspot in case your previous WiFi network isn’t working. If the connection problem persists, you may need to examine your internet device further or reach out to your internet service provider directly.
When you’re using VPN and you are in a country or state that restricts its users from accessing crypto-related websites or applications, then your connection will be blocked. Some users use VPN for additional privacy as this may add an additional layer of security for them, however, this may affect your connection and may cause your Trust Wallet app to not work.
You can solve this by changing your VPN connection’s country to a country that doesn’t restrict crypto-related websites and applications. You may also need to restart your VPN connection to get it working. If the problem persists, you may need to switch off your VPN to access Trust Wallet.
Newer versions of Trust Wallet may not work with older versions of Android or iPhone operating systems hence if you’ve tried the above solutions and none suffice, you’ll need to update your device’s operating system to the newest operating system. You can do this by accessing your operating system’s details on your device’s settings and verifying if there are any new updates you’ll be prompted to update your OS right there.
Outdated App Version
Your Trust Wallet may not be working because the version of your Trust Wallet is outdated and needs to be updated. Trust Wallet usually releases new versions of its application across all device operating systems because these updates come with new bug fixes and features that help users enjoy their experience while using the application.
So if you figured out that your app version is outdated and this is the reason why your Trust Wallet isn’t working, you can go to your google play store or your AppStore to update it. Make sure you’re downloading the latest version of the application that’s compatible with your operating system.
Trust Wallet Hacked
Although Trust Wallet is one of the most secure wallets available in the cryptoverse, it can still get hacked by expert hackers looking to swipe your funds. Getting your wallet hacked is very terrifying, however, you need to keep calm and follow the following instructions:
- Once you notice any suspicious activity, quickly convert all of your tokens to BNB and immediately transfer the token out of your wallet to a centralized exchange wallet like Binance or instead, transfer all your tokens to a cold wallet instantly. Freeze your account and immediately notify Trust Wallet of the account breach.
- If your crypto has already been stolen, Notify Trust Wallet’s representatives immediately and reach out to the authorities to report a digital theft.
You need to know that the chances of your Trust Wallet being hacked are low and rarely ever happens because Trust Wallet prides itself on its utmostly secure technology. However, if you’re careless with your seed phrases, you may be at the risk of being hacked by identity thieves. You also need to avoid any social engineering hacks, and phishing scams so you won’t be at risk of losing your wallet.
Trust Wallet Transaction History Not Showing
You may experience that your Trust Wallet transaction history isn’t showing. This happens with respect to some tokens and you may not be able to access the transaction history even after refreshing the page. This may be due to several reasons that include:
- Network connection
- Token volatility
- Trust Wallet backend issues
- Outdated application
- Device restart
Either of the above or more may be the reason why your transaction history isn’t showing. The most popular reason is the network connectivity while the most overlooked reason is the device restart.
Sometimes, this issue isn’t exactly technical as you can even troubleshoot the issue yourself. To do this, you can follow the following steps and get your transaction history showing again:
- Restart your network connection by switching on/off your mobile data or reconnecting to your WiFi connection. If this problem persists, verify that your network isn’t the problem by opening a browser and surfing a website. If it doesn’t connect, then you need to connect to a different WiFi network or connect or reach out to your internet service provider for a network reset.
- Restart your device to make sure the application is restarted.
- Update your application if your Trust Wallet app is outdated.
- Check that the token isn’t volatile to make sure that isn’t the reason why the transaction history isn’t loading.
- Disconnect your VPN as this may be the reason why your transaction history isn’t loading. This may be because your VPN is connected to a country that restricts the activity of crypto-related applications.
- If the problem persists, take a screenshot of the issue and send it to a Trust Wallet representative to get them to help you review and fix this issue.
Trust Wallet Issue With BNB
Whenever there’s a huge demand for BNB, you may not be able to buy BNB from Trust Wallet’s decentralized exchange as you may receive errors that say the token isn’t available. Sometimes you may need to be patient for the demand to reduce which is likely impossible, hence you may need to purchase from a third-party application using the decentralized application browser or you can buy the token from Binance and then send it via Binance smart chain to your Trust Wallet.
Here’s are the instructions to get BNB from Binance since Trust Wallet says the coin is available:
- Go to Binance and buy BNB
- Go to Trust Wallet and find your BNB token, tap on deposit and choose the Binance smart chain network. Copy the deposit address and head back to Binance.
- Go to your BNB spot wallet on Binance and tap on “withdraw”. Enter the amount you want to withdraw then go on to enter the address you copied from Trust Wallet and select the Binance smart chain network.
- Tap on withdraw and then enter your verification details to confirm the withdrawal. The details may include a verification code sent to your phone number and your email address.
- After entering the code, click on confirm the withdrawal. The BNB will be sent to your Trust Wallet address and you’ll be able to access the token after the transfer is completed.
Cannot Import Wallet “Invalid Mnemonic Phrase” Error
The recovery phrase, otherwise known as the seed phrase, is the master key to your wallet. If any other person apart from you gets their hands on these phrases, they will be able to access all your funds in the wallet. This is why Trust Wallet always informs all its users to keep their seed phrases safe on cloud storage so nobody will be able to access them.
All the private keys that secured your crypto assets are gotten from the 12-word recovery phrase. When you receive an “invalid mnemonic phrase” error, you need to verify the following:
- The words are in the correct order.
- The words are separated by a single space.
- The words are all in lowercase.
- The words are spelled correctly.
- The words are included in the words list.
If you’re still encountering errors, you can verify your mnemonic phrase by going to Ian Coleman’s website and entering the phrases there. When you get to the website, switch off your internet connection for added security then paste your recovery phrase on the BIP39 mnemonic field to make sure you have the correct set of words.
Unable To Send Coins or Tokens
There are various reasons why you are unable to send coins or tokens. The following are the reasons:
- Outdated Apps
- Incorrect Address
- Insufficient balance for network fees
- Poor internet connection
- Incorrect device date and time
These issues may hinder you from being able to send coins or tokens to other addresses via Trust Wallet. To fix this, you can begin by firstly updating your application. Before you begin an update, always make sure you have a backup of your wallet.
Updating your application usually fixes most of Trust Wallet’s common issues so it’s important that you perform this step first before taking any further steps. Go to your AppStore or google play store to update your application if you’re using an iPhone or an Android device respectively.
To send a coin or token, you need to have the recipient’s correct address. If the receiver’s address is incorrect, the transaction will fail or worst case, your funds may get lost forever. Hence, make sure to confirm the Recipient’s address before sending a coin or token.
Once you’re sure the recipient’s address is correct, you need to be sure you have enough to pay for the network fees to complete your transaction. When sending cryptocurrencies on Trust Wallet, a small fee will always be required in one form or another before you can make transactions. If you’re sending ERC-20, BEP-2, and TRC 10/20 tokens, network fees are always required to complete your transaction so ensure you have enough tokens to use as the network fee when sending cryptocurrency to a receiver.
You’ll also need a stable internet connection to send cryptocurrencies info to Trust Wallet so if your internet connection isn’t good or strong, you may not be able to send tokens. If you have a slow internet connection, this may result in errors or delays in submitting your transaction. If your internet connection isn’t strong, you’ll need to restart your connection or change your WiFi network to another one.
If the date and time on your device don’t sync with a time server, some of your transactions would fail. If your device can automatically sync with a time server, make sure to put on the function in your device’s settings. After you’ve set it up, restart your device and attempt to send cryptocurrencies again.
Lastly, if all of the above steps do not fix this issue, you should try doing a re-import of your wallet first. This process will resync your wallet without needing to re-install the entire app. If this still doesn’t work, then completely uninstall the Trust Wallet application, reboot your device, then start over by downloading an updated version of the Trust Wallet app and re-installing it.
Unable To Receive Coin Or Token
There are several reasons why you’re unable to receive coins or tokens. It may be due to your sender sending to the wrong address or never even initiating a transaction. To solve this issue, you can start by verifying the transaction ID on the blockchain.
There’s always a permanent record of any transaction recorded on the blockchain network the transaction was performed. If you do not have a record, then the transaction never happened or it was never initiated so make sure to verify the transaction ID on the blockchain. If the transaction says pending “stuck” transactions, wait for the transaction to be completed.
Also, make sure to verify the receiving address (your address) on the blockchain explorer to confirm if a transaction was actually made. You can head over to CoinMarket cap and find the coin/token. Navigate to the crypto’s explorer section and click on it.
You will be redirected to another page where you can enter your receiving address to verify if a transaction was made with the token.
Lastly, If the token is a new token, you’ll need to add the custom token to your Trust Wallet to be able to view the received balance of the token. Get the token details and make sure to verify them before adding them to your Trust Wallet. Since it’s a new token, there will be no pricing information for the token just yet.